Case History Sec Servizi
Sec Servizi is an outsourcing company for the credit and finance sectors, the civil service, and the company that provides highly innovative services including Application and Facility Management, Centralised Back Office Services, multi-channelling, consulting, training, and support solutions.
It provides services to over 1000 bank counters, for a total of more than 13 million average daily transactions. Sec Servizi works in partnership with various high street banks, including Banca Popolare di Vicenza, Veneto Banca and Banca Popolare dell’Alto Adige.
Client requirements
At the beginning of 2001 Sec Servizi was deciding whether to renew their printing centre, or to outsource their printing and envelope insertion activities.
Legal constraints relating to available space, and the need to invest in updating production technologies meant Sec Servizi had to decide quickly.
The Selecta Solution
- Sec Servizi decided to form a joint venture with Selecta (Sec Print) for all printing and envelope insertion activities of Sec Servizi’s client banks.
- 32 Sec Servizi staff were assigned to Sec Print in addition to existing resources. Selecta is the largest partner and is responsible for industrial management.
- Selecta immediately enhanced production capacities, increasing the production volume previously achieved in-house considerably.
- With the decision of the Italian Post Office (Poste Italiane) to abolish hybrid electronic mail regulations, Sec Print was incorporated into another company of the Selecta group, transforming the joint venture into a supply contract that is still in force.
Benefits gained by Sec Servizi
The benefits gained by Sec Servizi in outsourcing the printing centre have been:
- Reduction in costs
- Less managerial complexity for the management team
- Fewer fixed investments in non-core business areas
- Ability to free up space to use for core business activities
- Possibility of acquiring the most innovative technologies and best market practices through a specialist partner
- Transformation of fixed costs into variable costs
- The ability to increasingly scale operations to deal with growth plans
- Access to the most advantageous postal rates (first hybrid electronic mail then bulk mail terms).
Benefits
Thanks to Sec Print activities:
Considerable financial savings.
With the introduction of the preferential hybrid electronic postal rate the total annual saving is 540,000 euros.
The global saving obtained on an annual basis is equivalent to 24% of Sec Print’s entire turnover.
Excellent level of service guaranteed.
Each bank can check the service level for every individual job in real time via the Web.
