Case History Telecom Italia
GRUPPO TELECOM ITALIA is a company with more than a hundred years’ experience in the telecommunications industry, and is among the main sector leaders at a European level. Alongside TIM, Telecom Italia Media and Olivetti, Gruppo Telecom Italia operates in all areas of advanced communication - landline and mobile telephony, the Internet, media, information and communication technology, and innovative business solutions and systems.
Client requirements
- Credit communication management;
- Personalising client communication;
Solution proposed by Selecta
- Credit communication management via a portal which provides TELECOM with statements of documents sent (transit volumes, service costs and stamp mailing);
- Verification of letters and variable data matching.
Unpaid document tracing with mail notification in the case of possible discrepancy in details sent, or personal details not complying with postal regulations;
- A dedicated site with previews of the first series of letters to be approved before printing.
Electronic archiving in PDF form of letters sent by recorded delivery, which can be consulted via the web interface.
Benefits
Improvement in the service level, due to access to preferential hybrid electronic postal rates
Simplification and rationalisation of the whole credit communication process
Reduced timescales of the debt collection cycle, with resulting reduction in errors, costs, and lost time
Improvement in the communication process which is more personal, intuitive and complete
Reduction in telephone calls to the customer service centre
Increase in customer loyalty
Quicker payments.
