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Telecommunication companies

Customer communication, invoices and bills have had to undergo re-engineering, in order to meet the new requirements of the market: more readability, more detailed information, analytically detailed charges, communication tailored to the needs of individual customers.

For years, Selecta has played a protagonist role in this change, giving a big contribution to upgrading communications in the Telecommunication world.

In just a few years, the scenario, for Telecommunication Companies, has totally changed.
The liberalization of the fixed-line market and the burgeoning development of mobile phones, have brought with them keen competition, both in terms of tariffs and service quality.
Further changes are announced in the future, for instance, with broadband mobiles connected to the Internet.
The commercial and marketing challenge for companies is to reduce the drop-out rate of clients and to acquire new clients from competitors. Customer-loyalty is low and enormous marketing investments are needed to maintain the same market-share.
Furthermore, the need also exists to sell additional products or services to existing customers: broadband connections or the last brand-new mobile.

Selecta helps Telecommunication companies to reach their fixed goals, converting invoices into low-cost high-efficiency means of communication.
The invoice is transformed from a mere cost centre into an efficient means of communication that increases pay-off and profit margins.

Services offered:

Selecta develops complete solutions for:

• Document design;
• Billing software development;
• Printing and insertion of mailings;
• Access to the best postal rates and delivery by private postal operators;
• Electronic document filing and reference;
• Data-stream management through the Internet/Intranet;
• Direct mailing;
• Documents integrating billing data and commercial adverts (Transpromo).